L-I-S-T-E-N

L - Leave the distractions behind (close apps before the meeting).
I - I am here for you (concentrate on them, repeat what they say).
S - Silence use it to really listen (write notes, absorb, concentrate).
T - Tell me more... (what a great statement to draw out more).
E - Empathy (empathy, empathy, empathy – do your best to see their point of view)
N - Non-verbal clues - use things like hand gestures, smiles, etc. to make a connection - don't overthink it! Ever see someone's eyes scrolling left-to-right on the screen when you are talking to them on Zoom - what do you think they might be doing?